Paris Miki: why it's the best optical shop around

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Paris Miki is a Japanese optical shop which truly understands customer service. This is why they're the best in their league. By Karn ...

Paris Miki is a Japanese optical shop which truly understands customer service. This is why they're the best in their league.

By Karn G. Bulsuk


There is an optical shop which I have gone to for over a decade in order to get all my optical needs. They cost more than other competing shops, but their service is the best I've ever come across.

My experience with optical shops have mostly been in Asia, where many of them seem to want to tell you that you need glasses even when you don't need them. The service feels more like a supermarket rather than a personalised experience, and it seems as if you're consistently being rushed to buy buy buy.

The opposite is true at Paris Miki. A Japanese optical shop, they have maintained the Japanese mantra that "the customer is God" in a way true to their origins.

From the moment you step through the door, you are greeted by staff which speak up to three languages: English, Thai and Japanese. They are all trained in the products they sell, and offer more than just prices: based on their experience, they help to explain the technical differences between one lens and another, whether one frame with titanium is suited for a certain purpose, or whether a frame you've chosen fits well with your face.

Most importantly, they spend time with you. Even if you're quietly looking at the frames, they're right there in the background - not obtrusive, but close enough to answer any questions you have. If you want to know something, they'll happily explain it to you. I once sat with one of their people, where they explained to me the differences between different transition lens, with hand drawn diagrams and prices differences, while I was shopping for glasses for a family member. They must have spent over 20 minutes explaining that day.

And if you don't buy - no problem! They'll send you off with a genuine smile. Prior to buying my latest pair of glasses, I went in and out many, many times over several years, looking for the perfect pair. Never did I feel rushed or compelled to buy.

It also feels as if they care about their trade. Here in Thailand (and in most of Asia), you don't need a prescription to buy contact lenses. At Paris Miki, they do recommend that you undergo a detailed eye check by a doctor who comes in twice a week, to determine the curvature of your eyes and thus the best contact lenses to buy. No where else in Thailand do they offer this service, and without further charge.

For after sales service, if you want your glasses cleaned, screws tightened, frames straightened out, they'll do it happily without any drama. Nose pieces are also replaced by high quality rubber parts, and not cheap plastic which slides off your nose.

And if they break your glasses while repairing them, they'll take responsibility. In other places, the best you'd get is a "whoops".

Yes, they're more expensive. Yes, I need to travel to get to them. And yes, I do keep going back for all my optical needs simply because of the quality and attentiveness of their service. I continue to highly recommend them to all my family and friends without hesitation. Paris Miki is at the top of their game, and most certainly at the top of their league.


Photo: Theo La Photo

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Karn G. Bulsuk: Full Speed Ahead: Paris Miki: why it's the best optical shop around
Paris Miki: why it's the best optical shop around
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Karn G. Bulsuk: Full Speed Ahead
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