Singapore city planning is customer centric, with examples from all over the city.
Here are a few examples spotted in my most recent trip.
MRT problem? Report it on Whatsapp!Reporting a fault on the Singaporean MRT is as easy as snapping a photo and sending it to a WhatsApp number. It is convenient for the customer as it requires very little effort (compared to the past where you may not even know how to report faults) and capitalises on one of the dominant messaging services.
More time for senior citizens to crossSingapore is an ageing society and as people age, they need more time to cross the road. At this traffic light pedestrian crossing, elder citizens can scan their citizen cards to increase the time the green man stays green. This would mean fewer accidents while ensuring that society takes care of our senior citizens.
MRT queue: making efficient use of spaceAgain on the MRT, Circle line has floor markings for people to line up for the train, which maximizes use of empty space between the doors. In other transportation systems, there are only two lines to enter, meaning this space between doors is poorly used, causing congestion. For a comparative example, look at the second picture below from the equally excellent Hong Kong MTR, which has more traditional queue line markings.
|The Singaporean MRT|
|Versus the Hong Kong MTR|