This website contains a whole series of articles on the Toyota Way, customised for use in a service industry setting. It includes PDCA, Horenso, 5-why and visuals.
The site also has downloadable tutorials, templates and tools for you to use.
Kaizen
The site also has downloadable tutorials, templates and tools for you to use.
Kaizen
- Warping forward with Kaizen - an introduction to the whole kaizen concept, and how PDCA, horenso, 5-why and visuals fit into the model.
- Kaizen: Putting it all together - how to put together PDCA, horenso, 5-whys and visual control to give you kaizen.
- Why kaizen implementation fails: six real reasons - an insight into what elements in an organization, if not dealt with, will destroy any kaizen efforts.
- Kaizen is an extremely powerful change management tool - kaizen might be a gradual improvement tool, but it also is one of the most powerful change management methodologies available to practitioners.
- Make small, incremental changes for effective kaizen - kaizen is not about making amazing changes happen over night. It's about a series of small changes, which cascade into something bigger over time.
- Kaizen can save a company in crisis - kaizen may be a bit slow to save a company on the brink of disaster, but it does have a part to play in making sure the company never heads there again.
- Kaizen can stifle innovation and risk taking - kaizen might make existing things better, but there is one major weakness in that it doesn't make anything new. Find out how to avoid this pitfall.
- Using checklists in kaizen - understanding how checklists can help save lives, and your work processes
- Strategy for building a kaizen environment - overcome natural human resistance to change and kaizen.
- How to develop a Kaizen Mindset - five of the most important things to build into a company's philosophy
- Small teams are key to learning to do kaizen - experiment, experiment, experiment.
- Taking the First Step with the PDCA Cycle - A primer on how PDCA (Plan-Do-Check-Act) works in each step.
- PDCA (Plan-Do-Check-Act): Extended Diagram - Describes how to use the extended version of the PDCA diagram, which includes Problem Finding, Display, Clear and Acknowledge.
- Keeping Track of PDCA Status - Contains a downloadable wall chart for you to keep track of project PDCA statuses.
- Achieving 360-degree Communication with Ho-Ren-So - using ho-ren-so to ensure all parties stay in the communication loop.
- Visualizing Horenso to Ensure Effective Communication - a downloadable chart for you to use to ensure ho-ren-so is conducted properly.
- An Introduction to the 5-whys - Explains the basic concept of 5-why and how it works.
- 5-whys Analysis using a Table - How to perform 5-why analysis using an Excel spreadsheet. Includes a downloadable template and tutorial.
- Using a Fishbone/Ishikawa Diagram to Perform 5-why Analysis - Learn how to use a fishbone diagram (also known as an Ishikawa diagram) to visualize and focus your 5-why analysis.
- 5-Whys Weaknesses - learn about the limitations of 5-why, and how to overcome them.
- The 5-whys analysis FAQ - all the common questions about the five-whys analysis answered.
- Get your experts on the ground to do the five-whys and you'll have a superior outcome - why the 5-whys is better when used as a bottom-up analysis tool.
- The Three Rules of Effective Visuals (Mieruka) - Explains the basic concepts and rules governing effective visuals
- The Four Different Types of Visuals - Classifies the different types of visuals seen in a Toyota entity into four distinct and separate categories: identification, informative, instructional and planning, or the 3i1p. Also provides some basic examples from Toyota for each category.
- Mieruka: More Examples - Identification - provides more examples from Toyota factories showing how they use "Identification" visuals.
- Mieruka: More Examples - Informative - more examples which fall under the "Informative" category.
- Mieruka: More Examples - Instructional - plenty of examples which are classified as "Instructional"
- Mieruka: More Examples - Planning - large visual control examples used during planning
- The most effective visuals are simple - with an example of why
- Genchi genbutsu case study: how it helped Toyota Tsusho win a multi-million dollar contract - looks at an example of where genchi genbutsu has had phenomenal success
- Genchi genbutsu and why 'seeing it for yourself' lets leaders make better decisions - another example where this has helped to develop a highly successful product
- How to mess up (and fix) a 5S implementation - 5S works well in a manufacturing environment, but what if you were a service firm? Here we look at how a company failed, but later adapted 5S to the reality of their organisation.
- Why Toyota still uses paper reports - looks at why paper is still dominant in the world's largest car manufacturer
- Implementing Kaizen within your Organization, with practical implementation plans
- Understanding the 5S, and how to adapt it for use in your service industry organization
- The original, traditional concepts of Kaizen, Horenso, PDCA and 5S that are still used in Toyota factories today.