Why Toyota is a big user of coaching

Toyota may be process driven, but they are significant users of coaching to gain buy-in into those processes. Here’s why.

Toyota is often thought of to be a very process driven organisation, and it’s true. There’s a intrinsic belief within the company that perfecting processes through kaizen will lead to a superior product.

When it comes to passing on these processes onto a new generation of Toyota professionals and factory workers, the main format of doing so is coaching. In addition to classroom training, a great deal of coaching happens in the field.

The whole nature of kaizen is geared towards coaching, as people are encouraged to seek out answers with guidance using root cause analysis methods such as the 5-whys. There are times when your mentor simply will ask you “why do you think that way?”, not out of malice, but in an effort to help you take yourself through your thought and logic process, guided by the mentor’s experience.

While it is true that a great deal of process documentation is available, it is important for one to achieve a full understanding of why something is done that way. How many times have you been told to do something which just simply doesn’t seem to make sense? The Toyota method of coaching helps to break down that barrier, and achieve a greater level of buy-in and subsequent adherence to the process.

Of course, Toyota understands that processes are never perfect and so encourage improvements through kaizen. The only way to make such improvements through, is to understand the process in the first place. As a result, coaching is a self-fulfilling prophecy which helps to support the whole kaizen loop in the first place.

Comments

Name

5-why,8,advertising,8,amazon,4,analysis,14,anime,4,apple,1,aria,1,articles,15,asian business culture,7,Australia,6,bangkok,23,blackberry,6,business,11,case study,4,china,3,coaching,3,commentary,10,communication,2,consulting,2,corruption,1,cost cutting,1,creative commons,2,crisis,1,CSR,2,culture,7,customer service,4,deming,1,disruptive,2,download,12,editorial,47,education,2,entrepreneurship,8,environment,2,ethics,2,expatriate,2,fishbone diagram,2,food,2,genchi genbutsu,2,generation y,2,hansei,1,harvard business review,2,hong kong,7,Horenso,5,information,1,innovation,9,interesting clips,6,internet,2,iphone,3,IT Audit,1,japan,15,kaizen,28,KPS Video Express,3,laos,4,leadership,1,lean,5,live in bangkok like a local,4,management,9,marketing,30,Melbourne,6,mieruka,11,movie,1,new year,5,obituary,2,opinion,35,opportunity,8,PDCA,9,personal reflections,5,photo essay,1,photography,15,poster,1,project management,1,proposal,1,published,5,quality control,4,quotes,7,research,1,review,4,sales,2,saving money,1,segmentation,1,self reflection,1,shared,1,singapore,2,social media,1,software piracy,2,standard chartered,1,status,1,teaching,1,technology,19,telecoms,8,thai floods,12,thailand,27,the hong kong I remember,3,The Toyota Way,39,thought leadership,3,threat,1,toyota,8,toyota production system,39,travel,11,venice,1,Virtual Tour,1,Visuals,13,wallchart,1,wikicommons,1,Wikipedia,2,working,1,zarticles,10,
ltr
item
Karn Bulsuk: Full Speed Ahead: Why Toyota is a big user of coaching
Why Toyota is a big user of coaching
Toyota may be process driven, but they are significant users of coaching to gain buy-in into those processes. Here’s why.
https://3.bp.blogspot.com/-KY3eFXUi4rc/WxACtr02aNI/AAAAAAAAP_8/xLwK8i8sjM0bZS7iOXZ1ICymNtEIwC65gCLcBGAs/s320/IMG_0406.jpg
https://3.bp.blogspot.com/-KY3eFXUi4rc/WxACtr02aNI/AAAAAAAAP_8/xLwK8i8sjM0bZS7iOXZ1ICymNtEIwC65gCLcBGAs/s72-c/IMG_0406.jpg
Karn Bulsuk: Full Speed Ahead
https://www.bulsuk.com/2013/06/why-toyota-is-big-user-of-coaching.html
https://www.bulsuk.com/
https://www.bulsuk.com/
https://www.bulsuk.com/2013/06/why-toyota-is-big-user-of-coaching.html
true
1176442693905561237
UTF-8
All posts loaded No posts found VIEW ALL Read more Reply Cancel reply Delete By Home PAGES POSTS View All RECOMMENDED FOR YOU LABEL ARCHIVE SEARCH ALL POSTS No posts found Home Sunday Monday Tuesday Wednesday Thursday Friday Saturday Sun Mon Tue Wed Thu Fri Sat January February March April May June July August September October November December Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Just now 1 minute ago $$1$$ minutes ago 1 hour ago $$1$$ hours ago Yesterday $$1$$ days ago $$1$$ weeks ago more than 5 weeks ago Followers Follow THIS CONTENT IS LOCKED STEP 1: Share. STEP 2: Click the link you shared to unlock Copy All Code Select All Code All codes were copied to your clipboard Can not copy the codes / texts, please press [CTRL]+[C] (or CMD+C with Mac) to copy